I'm currently shipping to most countries, including: USA, Canada, Mexico, UK, Australia, & more :D Covid info

Frequently Asked Questions

About Xhilyn

How do you pronounce Xhilyn?
Zee - Lynn!

Patreon

I just joined! Can I access the secret shop?
You get access during the months you pay for. If you just joined, you will pay on the 1st of next month. Next month you will recieve a password to access the secret shop!

Can you combine my order with my Patreon package?
I can't combine shipping with your Patreon packages anymore. It has become too difficult to manage so many special orders and it lead to many mistakes on my part. Sorry!

Will you ever restock Patreon pins?
No I do not restock them because they are limited edition. I typically order more pins than needed for the club to account for bad pins, but once they're out they're out. Due to popular demand I will release a recolored version that is also limited edition, so keep an eye out ♥

Which month's design will I get?
You get the pin of the month you pay for. Payment happens on the 1st of each month, so if you just joined, you will wait until next month to be charged. For example if you join in October, you will be charged Nov 1st and get the November pin.

How do I get the 1, 6, and 12 month rewards?
All new patrons get a membership sticker automatically. 6 & 12 month members will have to check their eligibility and purchase the reward for $0 from the secret shop.

How do I check if I can get the 6 or 12 month rewards
- Go to Patreon
- Click your icon in the top right
- Go to "My Memberships"
- View "Billing History"
- See if you've paid a total of 6 or 12 months

SHIPPING

Does my order come with tracking?
Yes! All orders come with tracking, except USA sticker-only envelopes. You can upgrade a sticker-only package to have tracking here.

My package hasn't moved in days/weeks:
International packages can take up to 30 days to be delivered, so please be patient. Tracking outside of USA can be spotty and appear stuck, then suddenly show up. Let me know if your package hasn't arrived after 30 days.

The tracking says "delivered" but it's not in my mailbox
Sometimes the tracking will update before the package arrives. I'm not sure why, but give it at least a day before worrying.
Always check with family and neighbors first to see if they brought your package in or if it was delivered to the wrong address!

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